Support is available to help with account questions, verification, deposit or withdrawal issues, technical concerns, or general feedback. Contact our team anytime for quick assistance via live chat, email or phone. We can guide you through registration, KYC uploads, bonus activation and troubleshooting. Messages are handled by our support staff and escalation options are available for account-related requests. Please include your account ID in all enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat on site |
| General enquiries | [email protected] - business and account queries |
| Affiliate enquiries | [email protected] - partner programme |
| Phone | +61 3 9572 4839 - call for account help |
| Working hours | Mon-Fri, 09:00-18:00 AEST; live chat 24/7 |
| Feedback | Use [email protected] or site contact form |
| Security | Report to [email protected] - privacy enquiries |
Email Support
For detailed requests, account issues or any matter that needs explanations or documents, please contact us by email. Include a clear subject line, your account username and up-to-date contact details so we can process your request without delay. Email lets us attach and review documents and keeps a record for follow-up - please allow time for our team to respond.
Contact Form
Response Time
Support requests are normally handled promptly. Most enquiries are answered within one business day via email or live chat. Complex cases - such as account verification or payment investigations - can take longer depending on their nature and may require additional documents. If a matter needs more time we’ll keep you informed of progress and expected next steps.
Feedback
Got feedback or an idea to improve the site? Send it through - we read every message and use suggestions to sharpen features, fix issues and improve the experience. Submit via live chat, email or the feedback form in your account. Your input helps prioritise updates and makes the site better for everyone.