Responsible Gaming
At King Johnnie we take player safety seriously and are committed to promoting responsible gambling practices across our platform. Our approach balances enjoyable play with practical protections designed to minimise harm and support players who need help. Policies and tools are provided to help customers set healthy limits, recognise risky behaviour, and access professional support when required. King Johnnie Responsible Gambling is central to our operations, and ongoing staff training, monitoring and clear guidance ensure responses are prompt, respectful and focused on each player’s wellbeing.
King Johnnie Responsible Gambling
Our responsible gambling framework rests on clear principles: protect vulnerable players, promote informed choices, prevent harm, and provide easy access to support. Policies are applied consistently for all customers in Australia, with regular reviews to reflect best practice. Staff are trained to respond to signs of problem gambling and to act quickly when intervention or account restrictions are appropriate.
Player protection tools
Deposit and loss limits
Personalised deposit and loss limits can be set through account settings to control spending. Limits are adjustable but changes may include cooling-off periods to prevent impulsive increases. These controls are available in AUD and intended to help manage bankrolls responsibly.
Time limits and session reminders
Session timers and time-out options help players monitor how long they play. Time-outs can be applied for short breaks or extended periods, and settings are designed to encourage regular pauses and mindful play habits.
Self-exclusion
Self-exclusion is available for players who need a longer break or permanent closure of their account. Options include medium-term exclusions and indefinite bans, with straightforward steps to apply and clear information on the consequences for account access and withdrawals.
Recognising signs of problematic behaviour
Early warning signs include chasing losses, increased deposit frequency, borrowing to play, neglecting responsibilities, and hiding activity. Account monitoring helps identify unusual patterns, and we may reach out with supportive interventions or suggest tools and restrictions when risk indicators appear.
Guidance for staying in control
Practical steps to maintain control include setting firm budgets, using our built-in limits, taking regular breaks, and treating gambling as entertainment rather than income. Discussing concerns with trusted friends or family and keeping financial information secure are additional measures that reduce risk.
Professional help and support organisations
If gambling causes harm, prompt professional help is vital. We provide referrals to Australian services including Gambling Help Online, Lifeline (13 11 14) and local Gamblers Anonymous chapters. Confidential counselling, self-help resources and crisis support are available through these organisations, and we encourage anyone experiencing problems to reach out immediately.